A More Seamless
Patient Experience

You'll begin receiving texts from two new numbers. We recommend saving both to your contacts.

Our main office number remains unchanged: (310) 443-5273. Please continue calling or texting it for questions or scheduling.

A deposit is now required to secure your reservation. Our team can assist by phone, or send you a secure payment link to complete it online.

Cancellation & Rescheduling

We kindly ask for at least 24 hours' notice to cancel or reschedule. Deposits are refundable within that notice period. Changes within 24 hours, including same-day changes and no-shows, forfeit the deposit.

Applying Your Deposit

If you move forward following your consultation, your deposit may be applied toward services by the same provider when booked within four weeks of your consultation.

Before your next visit, you'll receive an email or text with instructions to set up your updated digital patient profile. Our team is happy to help if you have any difficulty.

You'll receive a secure link by email or text to complete any required:

• —Patient intake and medical history forms
• —Treatment-specific consent forms
• —Updated patient information
• —Pre-appointment screening and documentation

Completing forms ahead of time allows a smoother check-in and more time with your provider.

Patients will complete a brief annual medical assessment, in person or via telehealth, to review health history, address changes and confirm eligibility for treatments. We'll send scheduling instructions when yours is due.

• —Appointment reminders arriving from a new phone number
• —Occasional duplicate confirmations or reminders
• —Requests to update your information or complete new digital forms
• —New links for appointment documents and account access

We appreciate your patience as we make these improvements.

While our technology is evolving, our commitment to exceptional care and the personalized Rivkin Aesthetics experience remains unchanged.